Do you work remotely or a lot outside the office? Are you a digital nomad or do you just need a representative business address with the option to work there? The Virtual Office at Media Lab might be the solution:
A fixed, representative business address
Call forwarding to a phone number of your choice
Reception and sorting of mail in your box
Optional: opening, digitizing and forwarding of your mail
Notification of incoming mail via email
Optional: mail forwarding to an address of your choice
A company sticker at the entrance
Optional: flexible working in the Media Lab CoWorking Space
After agreement and written permission we can also open your mail, scan it and send it to you electronically or simply forward it all together (this results in additional expenditure, which is recorded separately).
* Prices are net plus VAT.
An invoice will be issued as a PDF file by email with the sales tax shown at the start of the contract. An invoice by mail is possible for an extra charge. The start of the contract can be agreed on the 1st or 15th of each month.
All invoice amounts for the Virtual Office plan are due on the 1st working day of the respective month. It is therefore a prepaid service. Most of our users set up a standing order for the 3rd of the month as the amount is constant.
Special agreements such as forwarding or opening/scanning of the mail or costs from the telephone use (minute-exact itemised bills, attached as PDF) are charged separately at the end of the month.
The term for all services is one month. The contract may be terminated by either party by giving 10 days’ notice to the end of each month.
The cancellation must be made in writing (at least by email). The right to an extraordinary termination for important reasons remains unaffected. The contract is automatically extended by a further month if no notice is received or not received in time. Optional services can also be booked or cancelled monthly.
If the collection of letters, packages or parcels is suspended by the user or payment is delayed, the items will be stored for a maximum of one year and then be destroyed.
It takes about 15 minutes to set up the Virtual Office. If telephone forwarding is booked, it will take approx. another 30 minutes. A start at short notice is therefore possible at any time (after conclusion of the contract).
The contract conclusion of a Virtual Office plan normally is completed in person at Media Lab. Alternatively, the contract can also be concluded remotely. In order to verify your identity we have to carry out a video chat. In addition to the signed Virtual Office contract, we require a copy of the original identity card/passport as well as the business registration.
Yes, this is optionally possible and can be additionally booked at any time after the conclusion of the contract. The company sticker will be attached to the entrance door of Media Lab and has the format 10×15 cm. The production costs for the sticker amount to a one-off cost of 35,- €.
Access to the mailbox is normally possible during the regular working hours of Media Lab, which are from Monday to Friday from 9am – 5pm. Exceptions are public holidays and company holidays (24. December to 06. January). Access outside regular opening hours by arrangement. Ideally, Virtual Office users should contact us beforehand by email or telephone to avoid being locked out in the worst case of unexpected understaffing or absence for business appointments.
The mail must be collected at least 1x per month, unless there is a separate personal agreement. Optionally, by arrangement and at an extra charge, mail can be forwarded to a desired address at an agreed frequency.
The postal address may not be used for unlawful or immoral purposes and, in particular, there may be no violation of the German Commercial Code (HGB) or the Unfair Competition Act (UWG).
No, you do not have to register separately when booking a Virtual Office plan.
No, when booking a Virtual Office plan you can inform the city administration that this is already covered by us.
Every Virtual Office customer signs a customer and source protection agreement with us so that we can offer you a trustworthy and secure working environment.
We do everything we can to make your mail as safe as possible. So far we haven’t had any lost mail to complain about. In the unlikely event of a loss, we can use our security cameras to determine if anything has been stolen. The cameras activate after hours and record activities at the windows and doors.
We can also read the logs from our locking system.